The Global Franchise Podcast

How culture builds long-term franchisor success, with Donnie Carr of Christian Brothers Automotive

The automotive repair industry is one that we’ve not covered in as much detail as the likes of F&B or fitness as of late, but it’s an important services segment that is seeing some entrepreneurs turn their passion for cars into a long-term business. One such operator in this space is Christian Brothers Automotive, and our guest today is the franchisor’s president and CEO, Donnie Carr.
Donnie has been with the brand for upward of 15 years and has occupied many roles on his ascent to the top spot. This has allowed him to gain an intricate understanding of not only this industry but the minutiae of what makes Christian Brothers Automotive tick.  
Join us as we learn about Donnie’s entrepreneurial lessons, his perspective on the importance of culture and empathy, and why he believes that automotive care remains a valuable franchising segment – even when millions of commuters stopped using their cars. 
To keep your finger on the beating pulse of franchising, sign up for our newsletter at global-franchise.com, subscribe to our definitive magazine, and join the conversation with our experts today on LinkedIn, Twitter and Facebook.
Ⓛ https://www.linkedin.com/company/global-franchise/
ⓣ https://twitter.com/globalfranmag
ⓕ https://www.facebook.com/globalfranchisemag/
This episode of the Global Franchise Podcast is brought to you by Neighborly, the leader in home services franchising. Neighborly is the world's largest home services franchisor with 29 brands and nearly 5,000 franchises collectively serving more than 10 million customers in nine countries; with opportunities focused on repairing, maintaining, and enhancing homes and businesses.
Visit https://franchise.neighborlybrands.com to learn more about the group’s franchise opportunities.

The secret ingredient of fast-casual franchising success, with Imran Sayeed of German Doner Kebab

When it comes to international fast-casual franchises, few have the diversity of German Doner Kebab. As the name would imply, the brand originated in Berlin in 1989, but it is now headquartered in Glasgow, Scotland. As well as a considerable U.K. footprint, GDK is also present in North America and has plans to launch in Saudi Arabia this year.  
At the heart of this international growth, you’ll find impressive figures that any fast-casual frontrunner would be envious of. An 81 per cent rise in total sales during the pandemic is certainly a headline to shout about, and GDK is using this momentum to continue its international dominance; with plans to open further American, Canadian, and European sites in the months ahead.  
To learn more about the brand’s growth and strategy, as well as its positioning against the current challenges being faced by the industry, we caught up with Imran Sayeed, CEO of German Doner Kebab. Imran has been immersed in franchise development for over two decades, making him the perfect source of industry knowledge. 
To keep your finger on the beating pulse of franchising, sign up for our newsletter at global-franchise.com, subscribe to our definitive magazine, and join the conversation with our experts today on LinkedIn, Twitter and Facebook.
Ⓛ https://www.linkedin.com/company/global-franchise/
ⓣ https://twitter.com/globalfranmag
ⓕ https://www.facebook.com/globalfranchisemag/
This episode of the Global Franchise Podcast is brought to you by Neighborly, the leader in home services franchising. Neighborly is the world's largest home services franchisor with 29 brands and nearly 5,000 franchises collectively serving more than 10 million customers in nine countries; with opportunities focused on repairing, maintaining, and enhancing homes and businesses.
Visit https://franchise.neighborlybrands.com to learn more about the group’s franchise opportunities.

How franchises can retain staff during massive turnover, with Bill Stoller of Express Employment Professionals

It wouldn’t be a stretch to say that staffing issues are among the biggest challenges that franchisors are facing today. In November of 2021, for example, 4.5 million Americans quit their job, while in Canada, half of all employers now require their employees to be vaccinated in order to continue employment. Throw in the huge boom in remote working positions, and you’ve got a job landscape that would be unrecognizable just a few years ago.  
Thankfully, organizations like Express Employment Professionals work to mitigate these staffing woes. Co-founded by Bill Stoller back in 1983, the staffing franchise now has a footprint covering multiple continents, with over 830 franchise locations across the world. Since its inception, Express Employment Professionals has put more than nine million people to work internationally. So you could say that Bill knows a thing or two when it comes to staffing.  
To learn more, we wanted to speak with Bill about the current labor crisis, and what franchises can do to overcome ongoing challenges. Are there hidden solutions in the existing workforce, for example, and will the shift to remote working change the way we view employment for the long term? Tune in to find out. 
To keep your finger on the beating pulse of franchising, sign up for our newsletter at global-franchise.com, subscribe to our definitive magazine, and join the conversation with our experts today on LinkedIn, Twitter and Facebook.
Ⓛ https://www.linkedin.com/company/global-franchise/
ⓣ https://twitter.com/globalfranmag
ⓕ https://www.facebook.com/globalfranchisemag/
This episode of the Global Franchise Podcast is brought to you by Neighborly, the leader in home services franchising. Neighborly is the world's largest home services franchisor with 29 brands and nearly 5,000 franchises collectively serving more than 10 million customers in nine countries; with opportunities focused on repairing, maintaining, and enhancing homes and businesses.  
Visit https://franchise.neighborlybrands.com to learn more about the group’s franchise opportunities. 

The exciting tech future of QSR franchising, with Robert Bhagwandat of Checkers & Rally’s

Many franchise brands within the QSR space have needed to evolve and adapt over the past few years, and we’ve spoken to many of these on this very podcast. Some organizations, however, have already established themselves as ready for this ‘new normal’ – including the likes of Checkers & Rally’s, with its distinctly contact-free dual drive-thru model.  
Just because the brand is ahead of the curve, however, doesn’t mean that there isn’t room for evolution. Just this year, in fact, Checker’s announced a new partnership with Presto to integrate voice automated ordering into its new corporate sites. But what does this new technology do to streamline the customer experience, and make its franchisees’ lives easier?  
To find out, we caught up with Robert Bhagwandat, director of franchise development at Checkers & Rally’s. Robert’s extensive experience with franchise growth and development, as well as his insight into overcoming QSR’s current challenges, make him the perfect person to speak to its exciting future.  
To keep your finger on the beating pulse of franchising, sign up for our newsletter at global-franchise.com, subscribe to our definitive magazine, and join the conversation with our experts today on LinkedIn, Twitter and Facebook.
Ⓛ https://www.linkedin.com/company/global-franchise/
ⓣ https://twitter.com/globalfranmag
ⓕ https://www.facebook.com/globalfranchisemag/
This episode of the Global Franchise Podcast is brought to you by Neighborly, the leader in home services franchising. Neighborly is the world's largest home services franchisor with 29 brands and nearly 5,000 franchises collectively serving more than 10 million customers in nine countries; with opportunities focused on repairing, maintaining, and enhancing homes and businesses.  
Visit https://franchise.neighborlybrands.com to learn more about the group’s franchise opportunities. 

Understanding your franchise’s dream client, with Bryce Henson of Fit Body Boot Camp

The fitness industry is one of franchising’s most enduring, with countless brands from around the world allowing those with a passion for working out to turn their interests into a career.  
This is exactly the path that this week’s guest went down, with Bryce Henson, CEO of Fit Body Boot Camp, initially beginning his journey with the organization as one of its franchisees. Bryce still owns multiple Fit Body Boot Camp locations and runs them in conjunction with steering the future of the brand itself.  
We’ve spoken with many fitness experts in the past, but we wanted to catch up with Bryce to get a true understanding of what the fitness franchise landscape looks like moving forward this year.  
What are the main challenges facing its many operators, and what trends will dictate the way that consumers think and feel about their favourite gyms? Make sure to stay tuned to find out. 
To keep your finger on the beating pulse of franchising, sign up for our newsletter at global-franchise.com, subscribe to our definitive magazine, and join the conversation with our experts today on LinkedIn, Twitter and Facebook.
Ⓛ https://www.linkedin.com/company/global-franchise/
ⓣ https://twitter.com/globalfranmag
ⓕ https://www.facebook.com/globalfranchisemag/
This episode of the Global Franchise Podcast is brought to you by Neighborly, the leader in home services franchising. Neighborly is the world's largest home services franchisor with 29 brands and nearly 5,000 franchises collectively serving more than 10 million customers in nine countries; with opportunities focused on repairing, maintaining, and enhancing homes and businesses.  
Visit https://franchise.neighborlybrands.com to learn more about the group’s franchise opportunities. 
 

The benefits of mentorship in QSR franchising, with Sam Rothschild of Slim Chickens and Louis Cambeletta of Liberty University

The QSR industry is one that we’ve covered in extensive detail throughout the duration of this podcast, and we’ll no doubt continue to do well into 2022 as restaurants recover from a global pandemic and evolve in order to suit an entirely new generation of consumer. Two individuals who know this all too well are Sam Rothschild, COO of Slim Chickens, and Louis Cambeletta, vice president of auxiliary services at Liberty University.  
The pair initially met back in 2000 when working at Tony Roma’s, and have since developed a strong, collaborative partnership while working at their respective organizations. Mentorship is undoubtedly a valuable and often underrated pillar of growth, so we wanted to speak with Sam and Louis about how their mutual support and guidance has elevated their respective roles.  
With both guests also being deeply entrenched in the food and beverage industry, we also use this opportunity to talk trends, analysis, and predictions for this unstoppable category in 2022. Will this be a year of unforeseen growth, or will brands still need to ensure they remain vigilant against change and challenges? Tune in to find out. 
To keep your finger on the beating pulse of franchising, sign up for our newsletter at global-franchise.com, subscribe to our definitive magazine, and join the conversation with our experts today on LinkedIn, Twitter and Facebook.
Ⓛ https://www.linkedin.com/company/global-franchise/
ⓣ https://twitter.com/globalfranmag
ⓕ https://www.facebook.com/globalfranchisemag/
This episode of the Global Franchise Podcast is brought to you by Neighborly, the leader in home services franchising. Neighborly is the world's largest home services franchisor with 29 brands and nearly 5,000 franchises collectively serving more than 10 million customers in nine countries; with opportunities focused on repairing, maintaining, and enhancing homes and businesses.  
Visit https://franchise.neighborlybrands.com to learn more about the group’s franchise opportunities. 

How empathy can solve franchising’s biggest challenge in 2022, with Stephen Hemsley of Franchise Brands

It’s a brand-new year, filled with possibility and opportunity. But in order to make the most of 2022, franchisors will need to utilize every skill they picked up throughout the previous few in order to make the most of the months ahead.  
For Stephen Hemsley, co-founder of Franchise Brands, that means practicing empathy and ensuring that product and service are always kept at the forefront of the customer experience. But how do you translate this idea across industries, or solve the post-pandemic issues being felt across the entire franchising world?  
Tune in to find out, and learn more about the key leadership principles that Stephen has accrued after multiple decades at the corporate level.  
To keep your finger on the beating pulse of franchising, sign up for our newsletter at global-franchise.com, subscribe to our definitive magazine, and join the conversation with our experts today on LinkedIn, Twitter and Facebook.
Ⓛ https://www.linkedin.com/company/global-franchise/
ⓣ https://twitter.com/globalfranmag
ⓕ https://www.facebook.com/globalfranchisemag/
This episode of the Global Franchise Podcast is brought to you by Neighborly, the leader in home services franchising. Neighborly is the world's largest home services franchisor with 29 brands and nearly 5,000 franchises collectively serving more than 10 million customers in nine countries; with opportunities focused on repairing, maintaining, and enhancing homes and businesses.  
Visit https://franchise.neighborlybrands.com to learn more about the group’s franchise opportunities. 

The two essential skills for all franchise leaders, with Steve White of PuroClean

It can be easy to get lost amidst all of the noise when you’re at the top, but the best franchise leaders don’t ignore the details. For Steve White, president and COO of PuroClean, this means speaking personally with each and every new member of his team; from franchise owners, to support staff.  
Having been in the industry for 35 years, Steve knows a thing or two about franchising. He initially made the transition back in 1986 after serving with the United States Army, and soon learned that much of what he picked up in his military career could be useful elsewhere. On this platform, he’s managed to build a strong set of leadership principles that guide him today.  
If you’re looking for a masterclass in how to serve your franchisees and customers with integrity, then look no further. 
To keep your finger on the beating pulse of franchising, sign up for our newsletter at global-franchise.com, subscribe to our definitive magazine, and join the conversation with our experts today on LinkedIn, Twitter and Facebook.
Ⓛ https://www.linkedin.com/company/global-franchise/
ⓣ https://twitter.com/globalfranmag
ⓕ https://www.facebook.com/globalfranchisemag/
This episode of the Global Franchise Podcast is brought to you by Expense Reduction Analysts, delivering cost-optimization solutions to help international businesses survive and thrive. For more information, visit expensereduction.com.